Frequently asked questions about your vacation on the Victorhof

We will confirm every booking by email. To secure your booking, we ask that you pay a deposit by the date specified in the confirmation. Please note: If the deposit is not paid on time, the booking will unfortunately become invalid and will be cancelled by us. Please transfer the remaining balance no later than 21 days before your arrival (or by the date stated in your confirmation).

Unfortunately, we are unable to accept card payments here on site. However, you can easily pay in advance by bank transfer. You can also pay in cash when you arrive.

Plans can sometimes change. Should you need to cancel your holiday, the following terms apply: Up to 22 days before arrival: We will refund your deposit in full. From 21 days before arrival: 50% of the total amount is due. Less than 7 days before arrival: 90% of the total amount is due. In the event of early departure or late arrival, we unfortunately have to charge the full booking amount. Our tip: We recommend taking out travel cancellation insurance so that you are fully covered in all eventualities.